Refund Policy

This Refund Policy applies to purchases made on RankBoard(Canopy Solutions) (https://rankboard.in). Please read it carefully before making a payment. Our contact details are listed at the end of this page.

1. Nature of our products

RankBoard(Canopy Solutions) sells digital products, including practice tests, mock exams, and study material. Because access is delivered electronically and immediately upon successful payment, fees are generally non-refundable once access has been granted.

2. When a refund is issued

We will issue a refund in these cases: (a) a duplicate or accidental payment for the same product; (b) a payment charged but access not delivered due to a technical failure on our side that we are unable to resolve; or (c) a payment made in error that you report before accessing the purchased content.

3. How to request a refund

Email admin@rankboard.in within 7 (seven) days of the payment, including your registered email, the order or payment reference, and the reason for the request. Requests made after 7 days, or for content that has already been substantially accessed, may not be eligible.

4. Processing time

Approved refunds are processed to the original payment method through our payment partner, Razorpay, within 5 to 7 (five to seven) business days of approval. The time for the amount to reflect in your account thereafter depends on your bank or payment provider.

5. Failed transactions

If money was deducted but the transaction failed and access was not granted, the amount is normally reversed automatically by your bank. If you do not receive it within 5 to 7 business days, contact us using the details below.

6. Contact

For any refund-related questions, contact us using the details below.